CAMPBELLSVILLE WATER OFFICE
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Office
The office prepares bills, collects payments for water and sewer service and manages customer service issues for approximately 10,000 customers. Payments can be made by mail, drive-thru window, night deposit, or at the counter. Returning the top portion of the bill with your payment will help ensure that your payment is credited properly.
Office personnel handle all payroll and human resource functions for water & sewer company employees. All accounting processes including accounts payable, asset management, general ledger and financial statements are done by office personnel.
The office hours are Monday – Friday from 8:00 am to 4:30 pm. Doors close at 4:00 pm for Accounting purposes.
The Office is Closed on These Holidays:
- New Year’s Day
- Martin Luther King Day
- President’s Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Veteran’s Day
- Thanksgiving and the Day After Thanksgiving
- Christmas Eve and Christmas Day
About My Bill
- Bills for service addresses inside city limits are mailed out the last working day of the month and are due 15 days later.
- Bills for service addresses outside city limits are mailed out on the 15th of the month or the last working day before the 15th of the month. They are due 15 days after the bill is mailed out.
- If the due date falls on a weekend, the penalty amount is not added to the account until 2:00 pm on the next working day.
Cash, Check, Visa & MasterCard Credit or Debit Cards and Automatic Bank Drafts.
We have two billing cycles. County bills are mailed the 15th day of each month or the closest working day to the 15th. City bills are mailed the last working day of each month. All bills are due 15 days later before a penalty is applied. A 5% penalty is added to Water & Sewer charges the next working day after the due date on the bill.
Stop by our office and fill out a short form and we will also need a voided check. The customer will still receive the same monthly bill that will say, “MEMO BILL DO NOT PAY”.
Our office is open 8:00 a.m. to 4:30 p.m. Monday thru Friday. We are closed Saturday and Sunday and most Holidays. Payments can be dropped off after business hours at our night deposit box located at the drive-thru window.
A person can only have one residential account in their name. Any additional accounts for that person would be classified as a commercial account. The only difference in charges would be the commercial account would pay 6% sales tax on water & sewer charges.
Yes. Each account must meet the requirements of a $150.00 new service fee or passing of a good credit check.
No. Only one name is allowed on the water account.
No. All applications to stop or start water service require the customer to come to our office and fill out an application or send us in writing the request with a signature & date. Note: Only the person whose name appears on the account can make these changes.
A contract must be signed along with obtaining a copy of proper legal identification. New Service Fees are $150.00. The required fee must be paid prior to starting service. In lieu of this requirement, if the customer has 2 years of previous good credit with our company, this fee is waived. A $10 credit check is available for residential customers and $20 for businesses to determine delinquency risk and waiver of $150. New service fees are non-refundable.
Contact Information
Address: 110 S. Columbia Ave., STE A
Campbellsville, KY 42718
Phone: 270-789-3133
Fax: 270-465-3581
Emergency Phone: 270-465-5591
