CAMPBELLSVILLE WATER OFFICE
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The office prepares bills, collects payments for water and sewer service and manages customer service issues for approximately 10,000 customers. Payments can be made by mail, drive-thru window, night deposit, or at the counter. Returning the top portion of the bill with your payment will help ensure that your payment is credited properly.
Office personnel handle all payroll and human resource functions for water & sewer company employees. All accounting processes including accounts payable, asset management, general ledger and financial statements are done by office personnel.
The Office is Closed on These Holidays:
- New Year’s Day
- Martin Luther King Day
- President’s Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Veteran’s Day
- Thanksgiving and the Day After Thanksgiving
- Christmas Eve and Christmas Day
About My Bill
- Bills for service addresses inside city limits are mailed out the last working day of the month and are due 15 days later.
- Bills for service addresses outside city limits are mailed out on the 15th of the month or the last working day before the 15th of the month. They are due 15 days after the bill is mailed out.
- If the due date falls on a weekend, the penalty amount is not added to the account until 2:00 pm on the next working day.
Cash, Check, Visa & MasterCard Credit or Debit Cards and Automatic Bank Drafts.
We have two billing cycles. County bills are mailed the 15th day of each month or the closest working day to the 15th. City bills are mailed the last working day of each month. All bills are due 15 days later before a penalty is applied. A 5% penalty is added to Water & Sewer charges the next working day after the due date on the bill.
What do I need to do to have my water payment automatically deducted from my checking or savings account
Stop by our office and fill out a short form and we will also need a voided check. The customer will still receive the same monthly bill that will say, “MEMO BILL DO NOT PAY”.
Our office is open 8:00 a.m. to 4:30 p.m. Monday thru Friday. We are closed Saturday and Sunday and most Holidays. Payments can be dropped off after business hours at our night deposit box located at the drive-thru window.
Yes. The $150.00 security deposit will be applied to the customer’s account two years from the date the service began, if the account is in good standing. If the customer disconnects prior to two years service the $150.00 deposit will be applied toward the customer’s final bill and any remaining balance will be refunded by check to the customer at their forwarding address.
A person can only have one residential account in their name. Any additional accounts for that person would be classified as a commercial account. The only difference in charges would be the commercial account would pay 6% sales tax on water & sewer charges.
Yes. Each account must meet the requirements of a $150.00 security deposit or a good credit history from another utility for two years.
No. Only one name is allowed on the water account.
After a service is disconnected the final bill will not be mailed until the normal billing cycle for that account. Usually after the final bill is mailed the deposit refund will be mailed to the customer’s forwarding address within five working days.
No. All applications to stop or start water service require the customer to come to our office and fill out an application or send us in writing the request with a signature & date. Note: Only the person whose name appears on the account can make these changes.
$150.00 Security Deposit must be paid up front or we require a two year credit history from another utility company. If the new customer can provide the two year credit history no fee is required. We will also need to make a copy of a picture ID. The customer must come to our office and pay the $150.00 security deposit or bring the good credit report and fill out a new service application. All service applications are next day service.
Address: 110 S. Columbia Ave., STE A
Campbellsville, KY 42718
Emergency Phone: 270-465-5591