City of Campbellsville

Water Office

Customer service, billing, and account support for Campbellsville water and sewer customers.
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Campbellsville Water Office

Helping residents manage water and sewer services with confidence and convenience.

The Campbellsville Water Office supports daily operations for the City’s water and sewer services, serving approximately 10,000 customers. Our team manages billing, payments, customer service inquiries, and administrative functions to ensure reliable service and accurate account management.

Contact

Campbellsville Water Office
110 S. Columbia Ave., STE A
Campbellsville, KY 42718

Phone: (270) 789-3133
Fax: (270) 465-3581
Emergency (24/7): (270) 465-5591

Office hours are Monday through Friday, 8:00 AM to 4:30 PM. Please note that office doors close at 4:00 PM to allow time for daily accounting and processing. Payments can be dropped off after business hours at our night deposit box located at the drive-thru window.

Pay Online
Pay By Phone

Billing & Payments

The Water Office prepares and distributes water and sewer bills and processes customer payments.

Payment options include:

  • Online and phone payments (available 24/7 at 1-877-249-3470)

  • Mail-in payments

  • Drive-thru window

  • In-person payments at the counter

  • Night deposit drop box

For faster and more accurate processing, please include the top portion of your bill with your payment whenever possible.

About Your Bill

Billing schedules vary based on service location:

Inside city limits:
Bills are mailed on the last working day of each month and are due 15 days later.

Outside city limits:
Bills are mailed on the 15th of the month, or the last working day before the 15th, and are due 15 days after mailing.

If a due date falls on a weekend, late penalties are not applied until 2:00 PM on the next business day.

What payment methods are accepted?

Cash, Check, Visa & MasterCard Credit or Debit Cards and Automatic Bank Drafts.

What time of the month does my bill go out and when is my bill due?

We have two billing cycles. County bills are mailed the 15th day of each month or the closest working day to the 15th. City bills are mailed the last working day of each month. All bills are due 15 days later before a penalty is applied. A 5% penalty is added to Water & Sewer charges the next working day after the due date on the bill.

What do I need to do to have my water payment automatically deducted from my checking or savings account?

Stop by our office and fill out a short form and we will also need a voided check. The customer will still receive the same monthly bill that will say, “MEMO BILL DO NOT PAY”.

 
What are your office hours?

Our office is open 8:00 a.m. to 4:30 p.m. Monday thru Friday. We are closed Saturday and Sunday and most Holidays. Payments can be dropped off after business hours at our night deposit box located at the drive-thru window.

 
Why are some accounts listed as 'commercial' and some as 'residential'?

A person can only have one residential account in their name. Any additional accounts for that person would be classified as a commercial account. The only difference in charges would be the commercial account would pay 6% sales tax on water & sewer charges.

 
Can I have more than one account active in my name?

Yes. Each account must meet the requirements of a $150.00 new service fee or passing of a good credit check.

 
Can I start or stop water service over the phone?

No. All applications to stop or start water service require the customer to come to our office and fill out an application or send us in writing the request with a signature & date. Note: Only the person whose name appears on the account can make these changes.

 
What do I need to do to start water service?

A contract must be signed along with obtaining a copy of proper legal identification. New Service Fees are $150.00. The required fee must be paid prior to starting service. In lieu of this requirement, if the customer has 2 years of previous good credit with our company, this fee is waived. A $10 credit check is available for residential customers and $20 for businesses to determine delinquency risk and waiver of $150. New service fees are non-refundable.

 

Forms & Reports

The following documents are available for download:

Holiday Closures

The Water Office will be closed on the following holidays:

  • Thursday, January 1 – New Year’s Day

  • Monday, January 19 – Martin Luther King Jr. Day

  • Monday, February 16 – Presidents’ Day

  • Friday, April 3 – Good Friday

  • Monday, May 25 – Memorial Day

  • Friday, July 3 – Independence Day

  • Monday, September 7 – Labor Day

  • Wednesday, November 11 – Veterans Day

  • Thursday, November 26 – Thanksgiving

  • Friday, November 27 – Floating Holiday

  • Thursday, December 24 – Floating Holiday

  • Friday, December 25 – Christmas Day

  • Thursday, December 31 – New Year’s Eve

News & Announcements

Find current notices, service updates, and important announcements from the City of Campbellsville Water Department and Public Works.

Contact Water Office