Water FAQ

What do I need to do to start water service?

$150.00 Security Deposit must be paid up front or we require a two year credit history from another utility company. If the new customer can provide the two year credit history no fee is required. We will also need to make a copy of a picture ID. The customer must come to our office and pay the $150.00 security deposit or bring the good credit report and fill out a new service application. All service applications are next day service.

Can I start or stop water service over the phone?

No. All applications to stop or start water service require the customer to come to our office and fill out an application or send us in writing the request with a signature & date. Note: Only the person whose name appears on the account can make these changes.

How long will it take to receive my security deposit after I disconnect service?

After a service is disconnected the final bill will not be mailed until the normal billing cycle for that account. Usually after the final bill is mailed the deposit refund will be mailed to the customer’s forwarding address within five working days.

Can I add my spouse’s name to my water account?

No. Only one name is allowed on the water account.

Can a person have more than one account active in their name?

Yes. Each account must meet the requirements of a $150.00 security deposit or a good credit history from another utility for two years.

Why are some accounts listed as commercial and some as residential?

A person can only have one residential account in their name. Any additional accounts for that person would be classified as a commercial account. The only difference in charges would be the commercial account would pay 6% sales tax on water & sewer charges.

If I pay a $150.00 Security Deposit will I get it back?

Yes. The $150.00 security deposit will be applied to the customer’s account two years from the date the service began, if the account is in good standing. If the customer disconnects prior to two years service the $150.00 deposit will be applied toward the customer’s final bill and any remaining balance will be refunded by check to the customer at their forwarding address.

What are your office hours?

Our office is open 8:00 a.m. to 4:30 p.m. Monday thru Friday. We are closed Saturday and Sunday and most Holidays. Payments can be dropped off after business hours at our night deposit box located at the drive-thru window.

What payment methods are accepted?

Cash, Check, Visa & MasterCard Credit or Debit Cards and Automatic Bank Drafts.

What do I need to do to have my water payment automatically deducted from my checking or savings account?

Stop by our office and fill out a short form and we will also need a voided check. The customer will still receive the same monthly bill that will say, “MEMO BILL DO NOT PAY”.

What time of the month does my bill go out, and when is my bill due?

We have two billing cycles. County bills are mailed the 15th day of each month or the closest working day to the 15th. City bills are mailed the last working day of each month. All bills are due 15 days later before a penalty is applied. A 5% penalty is added to Water & Sewer charges the next working day after the due date on the bill.

Contact Information

Address: 110 S. Columbia Ave., STE A
Campbellsville, KY 42718
Phone: 270-789-3133
Fax: 270-465-3581
Emergency Phone: 270-465-5591

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