Big news, Campbellsville Water customers — our new online and phone payment options are officially live! Before you log in or make a payment, there are a few important changes to know, especially about your account number. Here’s everything you need to get set up smoothly.
Campbellsville Water has officially launched its new online and phone payment system, making it easier than ever to manage and pay your water bill. Here’s what you need to know before you get started.
Your Account Number Has Changed
This is the most important thing to know: your account number is different in the new system.
- Bills printed before September 15 show your old account number — don’t use it in the new portal.
- Your new account number is completely separate from your previous one.
Watch Your Email
If you have an email address on file with us, keep an eye on your inbox (and your spam/junk folder). We’re sending an email blast with your new account number and CID, which you’ll need to create an account in the new payment portal.
Didn’t get an email or don’t have one on file? No problem — your new account number and CID will also appear on bills printed beginning September 15, or you can contact our office for assistance.
Choose the Payment Option That Works for You
QuickPay
Make a one-time payment without creating an account.
Requires: New account number only
Create an Account
Register for full account access and features.
Requires: New account number + CID
Pay by Phone (IVR)
Call 855-872-6563 to pay by phone.
Requires: New account number
You can also access the online portal directly at: https://cvillewater.authoritypay.com/
Please Be Patient As We Transition
Wait times may be a little longer than usual as we help customers get set up and work through requests. We appreciate your patience and understanding during this transition!
Important Notes:
- NextBillPay users: You’ll need to register again starting September 9. Your previous login and AutoPay enrollment will not transfer — you’ll need to set up AutoPay, Text-to-Pay, or saved payment info again with your new account number and CID.
- Bank draft customers: If your automatic bank draft was set up directly through our office, no action is needed — it will transfer automatically to the new system.
Questions?
Contact Campbellsville Water:
Phone: (270) 789-3133
Fax: (270) 465-3581
Email: waterofficeatcampbellsville.us
Address: 110 South Columbia Avenue, Suite A, Campbellsville, KY 42718